Tuesday 21 March 2023
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Patient Financial Engagement: The Patient is the New Payer

Patient Financial Engagement: The Patient is the New Payer

Patient Financial Engagement: The Patient is the New Payer

TODAYS GUEST Jonathan WiikPrincipal, TransUnion Healthcare

Jonathan joined us to discuss his new book, Healthcare Revolution: The Patient is the New Payer.  Specifically, we discussed the following with Jonathan:

  1. (2:55) Jonathan, what inspired you to write the book?
  2. (4:25) Why is the healthcare system reacting so slowly to this new reality that patients are the new payer?
  3. (7:14) What should providers be doing to facilitate the change?
  4. (9:00) What should patients be doing to prepare themselves to be a payer?
  5. (11:26) Why will patient financial engagement become vital over the next few years?
  6. (16:52) Jonathan, I found that the following paragraph from your book was especially insightful on the issue of navigating healthcare: “Without a determined, collaborative effort from the employer and employees to uncover the realities of the coverage, we are left with a situation where employees must self-navigate a healthcare system, which is very difficult to understand and use. As a result, when employees access their employer-provided health benefits without fully understanding what the benefits are or how they work, they are unable to make choices that address the patient financial responsibility aspects of their care.” Based on my own experience, I can tell you that the situation is even worse for those of us on individual plans. What innovation can be introduced in the next few years to help patients navigate?
  7. (20:46) What have I missed? What haven’t we discussed that readers of your book will learn?

Click here for more information and to purchase the book.

About Jonathan Wiik

Jonathan Wiik has over 20 years’ experience in healthcare, and he has worked in both the acute care and insurance setting. He has a Bachelor’s Degree in Sports Medicine and holds two Master’s Degrees – one in Healthcare Administration, and one in Business Jonathan actively serves on the Colorado HFMA Board and is President of the Board of Directors at an Assisted Living facility in Boulder, CO.

Mr. Wiik has spoken at several national and state events and has developed several nationally-recognized programs in Point-of-Service (POS) Collections, financial clearance, and sharing best practices in hospital operations. Jonathan currently serves as a Principal at TransUnion, in the Healthcare Solutions Division.
Jonathan enjoys spending time with his family in Colorado, has a wonderful wife and two very energetic red-headed boys. He enjoys doing anything in outdoors and is a certified whitewater rafting guide instructor. He also enjoys traveling and has visited several continents – Including a 6-month stay in Antarctica and the South Pole.

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JOE LAVELLE is a Healthcare Management and Technology Consultant with a record of successfully meeting the business and technology challenges of diverse organizations including health plans, health delivery networks, and health care companies for 25 years. Joe worked his way up through Cap Gemini and Andersen Consulting to the partner/VP level of at First Consulting Group, Technology Solutions Group and Santa Rosa Consulting. After running his own company, Results First Consulting, for 12 years Joe Co-Founded intrepidNow with Todd Schnick to create incredible content to dramatically improve the sales and marketing efforts of their clients.