Welcome to Episode Three of the LIONs DEN: Conversations around a 21st Century approach to management and talent. In the third episode, we discuss how to keep millennial employees engaged!
Discussion guide for today’s show:
1. Many employers believe that their millennial employees are NOT engaged, but is this actually a myth?
2. It is possible that millennial employees are engaged, but perhaps they just aren’t excited about the work they are assigned, or the tasked they are expected to complete…
3. The important question to ask is WHY do we believe our millennial employees are NOT engaged? In other words, there is very likely a reason why they may seem not engaged…
4. A big problem is that too many millennials do not understand how their work fits into the bigger picture.
5. “Tell me why this matters…” Why does it matter to both the business…and the customer…
6. What are some additional ways, in addition to training, to keep millennials engaged?
7. Communication is critical here. Both ways…
8. How do you define exactly what an engaged employee is?
9. You may help millennials advance skill sets, but if they aren’t engaged, it still doesn’t matter…
10. Too many employers thing the disengaged employees are the problem, and need to be replaced, rather than looking in the mirror…
11. When an employer determines that millennials are bad employees, instead of replacing them, they need to look at both the recruitment process that brought them there in the first place, but also examine how they ended up that way…
12. So…how do employers begin to turn this around?
13. When a customer has a good experience, chances are it was intentional. But, also, it was intentional to engage the employee to make that happen in the first place…
14. “An exposure to leadership…”
15. With regards to technology, it’s not just about BEING connected, it is also about FEELING connected.
16. What are some signals that indicate that millennials are disengaged.
17. And sometimes, this still goes back to poor training…and sometimes, you hired wrong. Or maybe, you didn’t assign someone to the right role.
18. It is the employer’s right to expect an engaged employee, and it should be a mutual effort to figure out and communicate to solve the problem.
Check out the show on iTunes!
About our co-host Jordan Lofton:
Jordan is the owner and CEO of Golden Source Consultants. Jordan received her degree in Management from The University of Georgia in 2006, and her MBA in Strategy from Duke University in 2012. She began her career with a Big 4 IT Consulting firm based in Atlanta after graduating from UGA.
During her time in management consulting, Jordan was charged with two of the company’s largest engagements, taking on leadership opportunities and acquiring valuable skills. Jordan began working independently while pursuing her MBA. In July 2012, a client approached Jordan and prompted her to start her own consulting firm that could solve their specific challenges.
Responding to this need, Golden Source Consultants was formed, with the goal of raising the bar on quality and delivery for clients by developing the next generation of management consultants. Her innovative model challenges the churn and burn format of large firms by developing a firm by millennials, for millennials. The model allows the GSC team to grow wonderful careers without losing sight of what really matters in life.
This series made possible by Golden Source Consultants:
GSC is a different kind of management consulting firm. Like their logo, the lion, the firm represents the courage and ability to overcome difficulties, once and for all. GSC is dedicated to helping clients solve critical challenges, tackling organizational change and business transformation with turnkey solutions and Agile project cycles. The lasting value of their work is seen and felt in their client’s ability to sustain improvement and meet business objectives—long after the project is complete. Join Golden Source in their fresh approach to problem solving by contacting them at 404.692.5540, or learn more about them online at goldensourceconsultants.com.