Process is important, for certain, but not at the expense of your people. Today, only 30% of your employees are engaged with their work. This is staggering. Effective communication can change this. Today, we discuss people over process in Episode 3, with my co-host, Louise Dickmeyer!
Today’s Guest: Kent Mogler, a manufacturing executive.
1. The key is to build trust and credibility.
2. Process alone is no longer enough.
3. A focus on metrics is critical – but focus first on performance metrics, not just financial metrics. This gets you into the “why” of what’s happening on the shop room floor.
4. This isn’t just about the numbers. This has to be emotional.
5. It is not just about projecting numbers to a scoreboard on the wall. It is about providing them in a way that can lead to meaningful action and change. And they have to be real-time and easy-to-understand, too…
6. “Your process needs to connect itself to the people…”
7. What are the communication best practices to enable this to happen?8. “50% of communicating is listening. You have to be listening to your shop floor…”
9. “Are we winning today?”
10. There needs to be a daily conversation about what the numbers really mean, and how they impact your people.
11. To determine if you are, in fact, more concerned with people over process, you need to ensure that your communications efforts are impacting real change in your team…
12. Communicate metrics can’t just present numbers…it must initiate a conversation about what it means and how to move forward from there.
13. “To be visible is to be valuable.”
14. Are we really just talking about empowering our people?
15. How do you motivate managers to change their mindset about communicating more emotionally, and putting people over process?
16. Is your communication “one-way” focused? Or “two-way” focused?
Complete Series Outline
Episode 1: Intro – why does this matter? What are the results of NOT focusing on this? What are the pain points?
Episode 2: What is the ROI of owning your culture and better facilitating internal communications?
Episode 3: A necessary shift – From process to people.
Episode 4: Getting back time: How this focus actually saves time in the long run.
Episode 5: How the technology can work (not complicated, easy to integrate with CRM, easy to implement/train).
Episode 6: How this drives business forward – Helping the entire organization understand how to move the KPIs.
Louise is a member of the PDP ownership team, and was formerly President and CEO of the Minneapolis Regional Chamber of Commerce, member of Taylor Corporation Strategic Accounts group, and National Director of Marketing for Scholarship America. She is a 2013 Minnesota Business Magazine Real Power 50 Award Recipient, and has been recognized as The Business Journal (Minneapolis) Twin Cities’ 25 Most Influential Women, The Minneapolis Star Tribune’s – People to Watch. Dickmeyer is the author of two books, No Risk No Reward: Mergers of Membership Associations and Nonprofits, and, ENGAGE!: Essays on the Path to Higher Productivity through Effective Employee Communications. Dickmeyer holds a Bachelor degree from Minnesota State University, Mankato and a Master Degree from Regis University in Denver, Colorado.