#JoinTheConversation with Experian Health’s Jason Wallis at #HIMSS17
This #JoinTheConversation series is brought to you by our partner Experian Health and the episodes were broadcast live in Experian Health’s booth (#3503) at the The HIMSS17 Annual Conference and Exhibition. The interviews were recorded and published to the media player on this page. Please read more about why more than 60% of U.S. hospitals count on Experian Health.
Jason Wallis, SVP Patient Access , Experian Health
Joe Lavelle 00:30 All right, I am Joe Lavelle and I am so excited to be bringing you “Join the Conversation” with my co-host Todd Eury from our remote studio right here in Experian Health’s booth. Todd, let’s give a quick shout out to Experian Health, what a great partner we have today.
Todd Eury 00:44 Joe this has been one of the most exciting days in health care IT for me just based on the leaders in this space and where Experian health has taking us all, but I have to say congratulations last night there was an award given out, Best in KLAS for Patient Access in 2017, eCare NEXT was named the KLAS category leader in Claims Management for 2017, I mean bravo.
Joe Lavelle 01:08 Awesome, great job to our partners. We’re going to get right to it Todd, we are going to introduce our guest Jason Wallis, Senior VP of Patient Access for Experian Health. Jason, welcome to the show.
Jason Wallis 01:20 Great, thanks for having me.
Joe Lavelle 01:21 All right, Jason before we start our discussion could you take a few seconds and just give the audience an idea of your background.
Jason Wallis 01:27 Sure, I joined Experian Health, Passport at the time about 15 years ago as a software developer, and so I’ve grown as the companies have grown and have really taken advantage of that for my career, so I’ve gone from software development now to product management and leading our patient access business unit.
Todd Eury 01:47 Jason, tell our listeners from a ten thousand foot overview what you and your team specifically do at Experian health?
Jason Wallis 01:54 Sure. We have the eCare NEXT platform that drives a lot of our integration and patient access products. So anywhere from orders, all the way back to collecting payment from the patients, so right identity, checking eligibility, authorizations, medical necessity, patient estimates and then a tool to collect payment from that patient for those estimates.
Joe Lavelle 02:18 I hope you’re a softball player because I’m going to lob you of a nice big softball here Jason. Could you describe Experian Health’s rise to become the market leader in eligibility verification by volume?
Jason Wallis 02:29 Yeah, a long time ago we had a head of sales that talked about, the one with the best data wins. And so we’ve really taken this eligibility rail that has been pretty standard in the industry, and we’ve added a lot of content and innovation on top of those rails. So I almost call our clearing house a content network. So we drive more value in that transaction by normalizing, cleaning the data and enriching it with other data assets, so that downstream our clients and our products are better because of that advanced content.
Todd Eury 03:09 So we were talking with your associate Hans Moorefield and he made comments about simplicity, and there is always complexities within the world of health care IT and what I’d like to ask is Experian Health keeping its pre-service patient access solutions simple. How do you do that and why is that so important?
Jason Wallis 03:29 Absolutely. That eCare NEXT platform is really an exception based work flow for touchless processing and I’ll unravel a little bit of that. We get data from customers, desparate data that we aggregate together to then start driving our products. So our integrated platform takes this data and be able to start chaining products together, and deliver back to the provider an exception based workflow that really has their staff only looking and working when something’s gone wrong. And the more we can automate around products and even products chaining off of other products, so eligibility to notice of admission, we are able to remove some of those manual single point solutions because it’s integrated in a single workflow.
Joe Lavelle 04:28 Jason, I want to congratulate you as well of being named Best in KLAS is no easy task in 6 years in a row that’s just amazing. Tell us what you’re continuing to learn as a market leader, and then what it’s going to take to stay there?
Todd Eury 04:42 Our focus on our customers is our most valuable resource because partnering with them and helping solve their day to day problems through innovation and technology really helps us advance to that next phase in our products. So we spend a lot of time with our customers understanding where the problems are occurring, and how we can with technology help them. I always describe when I am talking to my family or friends that don’t know what I do, I tell them the more that the government is involved in complicating the industry that’s were we’ve succeeded in the simplification and making use of technology to innovate.
Todd Eury 05:30 Something that is irritating to me as a patient, I mean I am a patient too, we all are patients, is the adage or the word out there called “status quo” or even the organizations that are the me to me to organizations, and as a leader you expect different things from someone delivering such high quality abilities for healthcare industries to tap into data. So what do you expect regarding the role of the clearing houses, how do you expect the clearing housing role to evolve in a change?
Jason Wallis 06:01 Yeah I think that’s where the aggregation of new data assets to help drive simplification because where we can help is to continue to normalize data, so it doesn’t matter what Cigna is trying to tell the provider or what Aetna is trying to tell the provider, they know that Experian Health response is consistent every time regardless of the payer, and that they can depend on our translation and our interpretation of that data back into our products is consistent regardless of where they are today or where they are going tomorrow.
Joe Lavelle 06:43 Awesome, thank you for that. I am going to throw you another softball. What does everybody need to know about your patient access solutions? What is the elevator speech of come to us because we do this, this and this?
Jason Wallis 06:54 Our primary goal is helping them put their resources where they are most needed and let technology drive a lot of the things that they are having to do manually today. So that eCare NEXT platform our integration with all of their despair data, driving innovation and touchless workflow, touchless processing is where we can help them.
Todd Eury 07:23 So hey, let’s take a second. I mean we are sitting in HIMSS 2017. This is the largest healthcare IT conference in the world, so getting more selfish to the organization and you as well as someone here, what are your top 2 to 3 goals to accomplish while you’re here at HIMSS?
Jason Wallis 07:43 Got a lot of meetings with customers, just to touch base, how are things going? But also reaching out to find partners to begin to close the gap on some of the areas that we know our providers are struggling, to bring those products into our suite to make their workflow even easier, finding partners that have data assets that help drive that innovation is really important and then meeting and interacting with those partnerships that we already have and continue to strengthen them.
Joe Lavelle 08:22 Awesome. This is my 20 something-ish at HIMSS, what kind of fun do you have while you’re at HIMSS? What kind of events do you go to or is it all business while you’re here?
Jason Wallis 08:32 I am usually an in and out kind of guy, so I try to squeeze as much in as possible, because we do have a very broad reach. We have a lot of folks on the floor that we work with. So I do think it is an opportunity in the evenings, we often have dinners and meet with folks. Last night’s event at KLAS was a lot of fun, those kinds of things. And it depends on the location of HIMSS. Depending on what kind of fun you’re going to have.
Todd Eury 09:02 My family always thinks that I am traveling a lot and when I say I am going to Florida, I’m going to Las Vegas, I’m going to, they always think that I am having fun and I’m like, listen I see the inside of a conference hall and I see my hotel room and that’s just about it.
Joe Lavelle 09:16 Well, that’s funny. Well, I may or may not be accompanying a few Experian Health folks to HISTalkapalooza tonight, so there is fun to be had for sure. Jason, we are backing up against the clock here. Before we let you go where can people go to learn more about what your great patient access team is doing at Experian Health?
Jason Wallis 09:33 The Experian website has a lot of great materials, they can reach out to anyone that’s on the contacts on the website, that’s probably the best place centrally.
Todd Eury 09:43 www.Experianhealth.com ?
Jason Wallis 09:44 www.Experianhealth.com
Joe Lavelle 09:46 Perfect, it was such a great pleasure to have you on the show. Thanks for taking the time to join us today Jason.
Jason Wallis 09:50 Great, thanks!
Todd Eury 09:51 Thanks Jason
Joe Lavelle 09:52 All right that wraps this live broadcast from HIMSS, again we want to do a quick shootout to our sponsor Experian Health, and on behalf of our guest Jason Wallis, my co-host Todd Eury, I am Joe Lavelle we hope you stay tuned for more of Intrepid Healthcare’s great “Join the Conversation” coverage live from Orlando.
About Experian Health
More than 60% of U.S. hospitals count on Experian Health. These providers—along with thousands of medical practices, labs, pharmacies and other risk-bearing entities—are making smarter business decisions, boosting their bottom lines and strengthening patient relationships. Our clients have discovered the value of our revenue cycle management, identity management, patient engagement and care management solutions to power opportunities in the new era of value-based reimbursement.
Experian Health is powered by the strong healthcare heritage of our legacy companies, plus the deep data and analytics capabilities of Experian. This unique combination positions us well to help you succeed.
Revenue cycle management solutions automate orders, patient access, contract management, claims management and collections to improve efficiency and increase reimbursement.
Identity management solutions match, manage, and protect patient identities to enable accurate patient information and to safeguard medical information.
Patient engagement solutions connect patients with personalized portals to create price estimates, apply for charity care, set-up payment plans, combine payments to hospitals and physicians and schedule appointments.
Care management solutions organize and enable sharing of post-acute patient care information to help providers succeed in the new era of value-based reimbursement.