#JoinTheConversation on Analytics with Experian Health at #HIMSS17
This #JoinTheConversation series is brought to you by our partner Experian Health and the episodes will be broadcast live in Experian Health’s booth (#3503) at the The HIMSS17 Annual Conference and Exhibition. The interviews will be recorded and will be published to the media player on this page. Bookmark this site to follow along with thought leaders from health systems across the country. Also, read more read more about why More than 60% of U.S. hospitals count on Experian Health.
Dan Johnson, Executive Vice President, Health Strategy of Experian Health joined us for this special episode to discuss Experian Health’s vision for the future of Healthcare and how they are expanding the use of data and analytics.
Joe Lavelle 00:46 Welcome to a very special episode of Intrepid Healthcare. We are very excited to be previewing our collaboration with Experian Health at HIMSS17 where we will broadcast a special show called #JointheConversation right from Experian Health’s booth #3503.
Experian Health is making a concentrated effort to have meaningful conversations with their customers and their prospects and we can’t think of a better way to do that at HIMSS than to bring our radio show right into their booth for our mutual audience. We’re going to get right into it today. We’re joined by Dan Johnson, the executive vice-president of Health Strategy for Experian Health. Dan, welcome to the show.
Dan Johnson 01:24 Great to be hear, Joe.
Joe Lavelle 01:26 Dan, we sure appreciate the time you’re spending with us today. Before we start, could you take a few seconds and tell the audience about you and your background.
Dan Johnson 01:33 Sure. I have about 22 years, the last 22 years of my professional career been spent in healthcare and really at the cross section of healthcare and what we now call Big Data. It’s interesting to see the market transforming the way it is, using data the way it is.
I started two businesses in the past in healthcare. The second of which was acquired by Experian in 2008. I remained on board and has been helping Experian grow its business in the US health market ever since.
Joe Lavelle 02:08 Great! Thanks for that Dan. Could you give us a 10,000 foot overview of how Experian Health Solutions serves its customers?
Dan Johnson 02:14 Yes, absolutely. Today, Experian Health delivers a full suite of revenue cycle management solutions to about 3,100 hospitals and about 10,000 physician practices in the United States. Providers, payers, pharmacy organizations and even labs use Experian Health Identity Management products to protect patient data from hacking and to link patient data across enterprises.
And then finally, Experian Health provides care coordination solutions to hospitals that allow to more efficiently manage care between the hospital and the post acute or ambulatory facilities under today’s emerging vlaue-based reimbursements.
Joe Lavelle 03:02 Outstanding. I love this first question, Dan. What’s Experian Health’s vision for the future of the healthcare space?
Dan Johnson 03:10 It is indeed a good question especially now. Our vision at the highest level is to shape the future of healthcare through cutting age innovative product design and to improve operational efficiency through integrative solutions and services that leverage data driven analytics and insights.
Experian is arguably the largest data analytics business in the world and we are bringing capabilities and data and analytics that Experian has deployed in most other industries around the world to healthcare.
Joe Lavelle 03:51 Perfect. How is Experian Health best equipped to lead that transformation, Dan?
Dan Johnson 03:58 I think Experian has used data and analytics to bring tremendous efficiencies to the financial services industry around the world. Eight years ago, Experian made the strategic decision to get into healthcare to try to bring the things we had learned and the things we had deployed in financial services to healthcare, to try to bring efficiencies to this industry.
Today, we are a neutral player in the healthcare market, unique among others who play in healthcare and we possess tremendous insights about consumers – how they live their life, how they behave and their financial situations. We bring that to healthcare providers, payers, pharmacy – to bring efficiencies to their operations.
Joe Lavelle 04:52 Great. How is Experian Health bring that experience and expertise of data analytics in competitive healthcare? What are some examples?
Dan Johnson 05:00 We’re involved now in creating more revenue cycle analytics for our provider customers as an example, to give them greater insights into the financial performance of their organization and to spotlight inefficiencies in their organizations, revenue leakage, cost leakage in their operations.
We’re also bringing new consumer insight and predictive models to healthcare to utilize patient lifestyle and behavioural data that Experian aggregates to help providers better understand how their patients live their life and how they behave because that knowing these things can be very useful in delivering care especially under value-base payment arrangement.
Joe Lavelle 05:50 The show today is talking about HIMSS. Why are tradeshows like HIMSS important to Experian Health?
Dan Johnson 05:50 HIMSS has given us a chance to showcase new products to a very large number of existing customers and to new prospects all in one location. In addition to that, it gives their staff a forum to have in-person conversations with a large number of people who work in healthcare organization.
In addition to conveying information about us to the market, we also take away valuable feedback from the market about our products, about our company, about the industry and what’s going on. We take that feedback and incorporate it into future products.
We find HIMSS to be of value on a number of fronts in our business.
Joe Lavelle 06:39 I can’t wait to go have conversations in your booth with your customers, your prospects and your team. Dan, what’s next for Experian Health? What do you have in store for your customers in 2017 to really the raise the bar for them?
Dan Johnson 06:39 2017 is going to be a big year for us. 2016 was a big year. We continued to see record sales growth of our core revenue cycle management product suite in 2016. We expect that to carry forward into the next year.
But 2017 will be a big year for us in a few different areas. One will be the expanded use of our care coordination solutions by healthcare providers. This is turning out to be a high demand solution helping hospitals coordinate care between themselves and unaffiliated facilities like post acute and ambulatory care facilities. Under value-based payment arrangements, that’s very important.
A couple of years ago, we released a care core coordination manager product that is being taken up by the market rapidly. And also perhaps our most exciting area of development for 2017 is the identity management product suite that we began rolling out into the healthcare industry early last year.
This suite uses Experian’s core capabilities as a credit bureau to link and match patient data accurately and across enterprises. Think of it as a national EMPI whose product is being acquired by many provider organization to do just that – link more patient data more accurately and to link patient data between health systems that may not be affiliated with one another.
This universal identity manager product pushes out in the healthcare market, a unique identifier for every consumer in the United States that persists from healthcare organization to healthcare organization. It’s sort of a first in the industry.
We’re excited about that and finally, you will see more solutions delivered by Experian Health that have consumer-patient interface. We’re putting a patient facing user interface on many of our revenue cycle products. The first one being our estimate product that allows patients to go in and actually get an estimate of what their out-of-pocket expense will be under using their health plan at a given hospital.
You’ll see us role out more patient-facing interfaces to our revenue cycle product in 2017 so a very exciting year for us.
Joe Lavelle 09:24 Outstanding. Thanks for sharing those great plans, Dan. I want right now everybody to go out to www.experian.com/healthcare. Bookmark the site. Keep up with the great things that Dan and the whole team at Experian Health are doing. They’ve just rebranded the site and it looks fabulous. They’re loading it up with content almost daily and there’s lots of great things to learn out there.
Dan, it was so great to have you on the show. Thanks for stopping by and sharing your great plans and your great wisdom to us today.
Dan Johnson 09:54 Thank you, Joe. Nice talking with you.
Joe Lavelle 09:57 Well, we better get back to work on our preparations for our show at HIMSS17. We hope that you all join our conversation with us in Orlando. That’s going to wrap our episode. On behalf of Experian Health and specifically Dan Johnson, I’m Joe Lavelle and we’ll see you soon on Intrepid Healthcare.
About Dan Johnson
Dan Johnson is Executive Vice President, Health Strategy, of Experian Health where he is responsible for the strategic vision and growth strategy, including mergers and acquisitions, for Experian’s healthcare business line. He joined Experian with the acquisition of SearchAmerica® in 2008, bringing more than 20 years of experience in the healthcare transaction services and telecommunications industries to his role.
Prior to Experian, Dan led SearchAmerica, the industry leader in providing hospitals and healthcare provider data, scoring, and analytical software products and services to assist with making critical financial decisions. Prior to SearchAmerica, he founded the healthcare technology company MedServe Link Incorporated.
Dan holds a bachelor’s degree in business administration from the University of Minnesota.
About Experian Health
More than 60% of U.S. hospitals count on Experian Health. These providers—along with thousands of medical practices, labs, pharmacies and other risk-bearing entities—are making smarter business decisions, boosting their bottom lines and strengthening patient relationships. Our clients have discovered the value of our revenue cycle management, identity management, patient engagement and care management solutions to power opportunities in the new era of value-based reimbursement.
Experian Health is powered by the strong healthcare heritage of our legacy companies, plus the deep data and analytics capabilities of Experian. This unique combination positions us well to help you succeed.
Revenue cycle management solutions automate orders, patient access, contract management, claims management and collections to improve efficiency and increase reimbursement.
Identity management solutions match, manage, and protect patient identities to enable accurate patient information and to safeguard medical information.
Patient engagement solutions connect patients with personalized portals to create price estimates, apply for charity care, set-up payment plans, combine payments to hospitals and physicians and schedule appointments.
Care management solutions organize and enable sharing of post-acute patient care information to help providers succeed in the new era of value-based reimbursement.