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Wednesday 18 October 2017
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Helping Organizations Embrace a Consumer-Centric Approach to Healthcare

Helping Organizations Embrace a Consumer-Centric Approach to Healthcare

TODAYS GUEST Paul Roscoe, CEO and Co-Founder of Docent Health

Paul joined us to discuss why and how they are Helping Organizations Embrace a Consumer-Centric Approach to Healthcare.  Specifically we discuss the following with Paul:

  1. (4:34) What are the factors that are driving the need for Docent Health’s solutions?
  2. (11:36) What can the healthcare industry learn from other service industries like retail and hospitality?
  3. (12:57) Are you finding that healthcare systems are really desiring to help patients with their journeys?
  4. (15:28) In essence, you are white labeling your docent and technology services to health systems, is that correct?
  5. (17:50) What would you say to someone who questions the importance of looking beyond the clinical aspects of care to improve the patient experience?
  6. (19:02) What does the next evolution of the patient experience look like?
  7. (21:55) Will your docents all be located in one central location or call center?

Visit Docent Health on the Web and follow them on Twitter, Facebook and LinkedIN!

The Walking Gallery

My Walking Galley Jacket

SPECIAL MENTION

Regina Holliday, Founder of The Walking Gallery came up in our discussion with Paul. Here is the jacket that Regina painted for me to tell my patient story.

Find out more about The Walking Gallery!

Follow Regina on Twitter!

Learn more about my patient story!

BTW – Check out my #PinkSocks – thanks to Nick Adkins!

 

About Docent Health 

See http://www.docenthealth.com/#our-purpose

 

Paul Roscoe’s Bio

Paul Roscoe is the CEO and Co-Founder of Docent Health, a venture-backed healthcare experience technology and services company focused on helping healthcare organizations transform to embrace a truly consumer-centric approach to healthcare. Roscoe’s career in healthcare information technology spans over twenty years, during which Roscoe has successfully built companies in Europe and the United States. Previously, he served as the Chief Executive Officer of VisionWare and Chief Executive of Crimson at The Advisory Board. Prior to his time with Crimson, Roscoe was General Manager of Microsoft’s Healthcare Solutions Group with specific responsibility for worldwide sales of the Amalga product line. He joined Microsoft with the acquisition of Sentillion, where he served as President, leading that business to become the industry leader in identity and access management technology. Earlier in his career, Roscoe held executive positions at Sybase, New Era of Networks (NEON) and Microscript Corporation.

 

Joe Lavelle
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Joe Lavelle

Editor-in-Chief, Healthcare at intrepidNow
JOE LAVELLE is a Healthcare Management and Technology Consultant with a record of successfully meeting the business and technology challenges of diverse organizations including health plans, health delivery networks, and health care companies for 25 years. Joe worked his way up through Cap Gemini and Andersen Consulting to the partner/VP level of at First Consulting Group, Technology Solutions Group and Santa Rosa Consulting. After running his own company, Results First Consulting, for 12 years Joe Co-Founded intrepidNow with Todd Schnick to create incredible content to dramatically improve the sales and marketing efforts of their clients.
Joe Lavelle
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JOE LAVELLE is a Healthcare Management and Technology Consultant with a record of successfully meeting the business and technology challenges of diverse organizations including health plans, health delivery networks, and health care companies for 25 years. Joe worked his way up through Cap Gemini and Andersen Consulting to the partner/VP level of at First Consulting Group, Technology Solutions Group and Santa Rosa Consulting. After running his own company, Results First Consulting, for 12 years Joe Co-Founded intrepidNow with Todd Schnick to create incredible content to dramatically improve the sales and marketing efforts of their clients.


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